Last Updated: 11 September 2026
At STA Global Ltd, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains how cancellations, returns, exchanges, and refunds are handled for purchases made through our website.
1. Returns
If you change your mind about an eligible purchase, you may notify us that you wish to cancel and return the item within 14 days of receiving your order, subject to applicable consumer law and the exclusions described below.
After notifying us of a return, you should return the goods within 14 days.
Items should be returned in their original condition and, where reasonably possible, with their original packaging, accessories, labels, and other included items.
Your statutory rights are not affected by this policy.
2. Return Eligibility
To help us process your return efficiently, please provide your order number, name, item being returned, and reason for return when contacting us.
You are responsible for taking reasonable care of products while they are in your possession. If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning, any refund may be reduced where permitted by law.
3. Items That Cannot Normally Be Returned
Certain products may be excluded from change-of-mind returns where permitted by applicable law. These can include:
- Personalised or made-to-order products.
- Sealed hygiene or health-related products once unsealed where legally applicable.
- Goods that deteriorate or expire rapidly.
- Sealed audio, video, or software products after they have been unsealed.
- Digital content in circumstances where the right to cancel has been lost in accordance with applicable law.
Any statutory rights relating to faulty or incorrectly supplied goods remain unaffected.
4. Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs where appropriate. We will review the issue and provide an appropriate solution in accordance with your consumer rights, which may include a replacement, repair, refund, or other remedy depending on the circumstances.
5. Return Shipping
For ordinary change-of-mind returns, the customer may be responsible for the direct cost of returning the goods unless we state otherwise.
Where goods are faulty, damaged, incorrectly supplied, or another legal requirement applies, we will handle reasonable return costs as required by applicable law.
Please contact us before sending a return so that we can provide the appropriate return instructions and return address.
6. Refunds
Once your return has been received and reviewed, we will process any refund due to your original payment method.
Where a valid cancellation right applies, refunds will be handled within the time required by applicable consumer law. For returned goods, we may be entitled to wait until we receive the goods back or you provide evidence that they have been sent back, whichever occurs first.
Your bank or payment provider may require additional time to display the refund in your account after we process it.
7. Original Delivery Charges
Where required by UK consumer law following cancellation of an entire eligible order, we will refund the standard delivery charge. If you selected a more expensive delivery method, we are not required to refund the additional amount above our standard delivery option.
8. Exchanges
If you would like a different size, colour, or product, please contact us to check whether an exchange is available.
Availability cannot be guaranteed. Where a direct exchange is unavailable, you may need to return the eligible item and place a new order.
9. Order Cancellations
If you wish to cancel an order before it has been dispatched, contact us as soon as possible.
If the order has already entered processing or been dispatched, we may be unable to stop the shipment. Where applicable, you can use your cancellation and return rights after receiving the goods.
10. Contact Us
For returns, refunds, cancellations, or problems with an order, please contact:
STA Global Ltd
Address: 18 Whitebearn Land, Dagenham, United Kingdom, RM10 9LH
Phone: +44 7446384491
Email: Support@staglobal.online
Please include your order number when contacting us about an existing purchase.
